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2.3 Based on 22 reviews
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Made an appointment, called them early in the morning, and was assured that the tech will come in between 8-12. No show at 11, no show at 12. Called again, they said the tech will get in touch with me. Nothing happened, called them again, was told to wait. They know nothing about the tech, they don't even know where the tech is and what he is doing. Have to complain. This time, a new lady went to check it out, and finally found that the tech... Read more

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I hired Leslie pool to come show me how to use the pool system in a recently purchased home. The man came and spent all of 15 minutes showing me basically nothing about the system for a cost of $120. Within a few months the pump burned up. I had them come fix that. Another $250 and no mention of cleaning the filter.. The water to this day is still very cloudy. I went on line and found out for myself the filter needs periodic cleaning. I was told... Read more

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Back day after day after day getting water tested and being sold a litany of chemicals that did nothing. Went through the district manager got no where. Pool was bad for two months while I spent hundreds of dollars with them. Finally wised up and went somewhere else pool was spotless clear in 48 hours. "Satisfaction guaranteed or your money back" is an absolute joke....no money back because I can't give them the chemicals back that went into... Read more

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LesLIES sold me 90 lbs of Calcium Harness for an In ground pool with Vinyl Liner. When I went to another another pool supply store and had my water tested (they told me my Calcium hardness was off the chart) I was told you don't need Calcium Hardness for a vinyl liner pool and that LesLIES pays employees a commission on chemical sales. So I was Screwed out of $150 and now I have to buy chemicals to reduce Calcium Hardness or dump a ton of water... Read more

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Bought a sand pro 75 and salt water converter kit 500$ didnt even last a year trash made in china also bought a new berrel for sand pro 100$ its trash after 3 weeks all the seals started leaking bad bad bad don't wast your money

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I have owned and maintained my pools for over 30 years. This shock is the worst . It's like pouring mud into your pool. The pool is cloudy for 5 days after putting this stuff in. Have used it three time thinking I just got a bad bag. All the same. Of course the store said "we have never heard this before" BS. Would not take the rest back without the receipt. Who saves the receipt for shock? Emailed company, no response, will never be back to... Read more

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I bought a relaxing Meadow swimming pool 27' above ground with the premium kit and it is honestly the biggest piece of junk I have ever seen I will not be allowing my kids to use this ladder is not safe. I bought the kit so I could get all of it together now I will have to purchase a new one and I'm not happy about it!!

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Tampa Florida we had to go to two different stores this week both managers were complaining about how the district manager talked about everybody store problems in front of everyone. The Second Story went to the manager he's on his cell phone having conversations with his wife. Talking about how he got the district manager to write up the employee and didn't exactly tell him the truth because he wanted them to be rid of. It's really sad to think... Read more

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Alan smith here. Asmith6694@aol.com. Have tried to call at least 15 times. Get in que for your call to be answered then when you get down to one you are told to leave a message. Just bought a 1200 dollar pool cleaner and received the 30 dollars in rewards. Opened it o saw it. Drove 45 miles to the Winston Salem store. Could not open email. Now the email does not show that I have any rewards. Have called numerous times. No return phone calls.... Read more

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League City, Texas. Despite reading poor reviews decided to order a pump with installation. Burned 5 hours vacation time to wait for someone to show. No one showed and when i called i was not in system despite the apt being confirmed. Was told by service dept that it would be 8 days for the earliest apt. Called store who indeed entered the wrong info on the order. Anyway declined their servces anymore and went wih a local and more reliable... Read more

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