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2.3 Based on 17 reviews
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    • Customer service managed from phoenix 1
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Tampa Florida we had to go to two different stores this week both managers were complaining about how the district manager talked about everybody store problems in front of everyone. The Second Story went to the manager he's on his cell phone having conversations with his wife. Talking about how he got the district manager to write up the employee and didn't exactly tell him the truth because he wanted them to be rid of. It's really sad to think... Read more

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Alan smith here. Asmith6694@aol.com. Have tried to call at least 15 times. Get in que for your call to be answered then when you get down to one you are told to leave a message. Just bought a 1200 dollar pool cleaner and received the 30 dollars in rewards. Opened it o saw it. Drove 45 miles to the Winston Salem store. Could not open email. Now the email does not show that I have any rewards. Have called numerous times. No return phone calls.... Read more

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League City, Texas. Despite reading poor reviews decided to order a pump with installation. Burned 5 hours vacation time to wait for someone to show. No one showed and when i called i was not in system despite the apt being confirmed. Was told by service dept that it would be 8 days for the earliest apt. Called store who indeed entered the wrong info on the order. Anyway declined their servces anymore and went wih a local and more reliable... Read more

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We have piddled around with this company too long. Our local store is handy and the guys provide good in store service. Leslie has replaced 3 motors in the last 1 1/2 years. Although the service guy in my area is good, he is a one man show for all of Austin TX where most all homes and apartments have pools. They manage him from Phoenix. They show no favorites and do not care about loyalty. So we had to wait 7 days before they could fit us into... Read more

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I had an issue with an order that I was told was cancelled but it did not get cancelled. I reordered the correct part and both were shipped. I had to pay the return on the one I did not want and was told it was cancelled. Every time I contacted customer service for an update I was given the run around, told I could not talk to a supervisor, and told I would be called back or emailed back by the end of the day. That only happened 1 time out of... Read more

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This company is awful. I have a pool and have had to replace everything. They are fully at fault no pool that's less then 10 years old should have to have everything replaced. I'm so pissed it would be better to have a pond at this point. My suggestion go through another company

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I bought a $69.99 float with a defective plug. I went back today to see if they could blow it up or exchange it for me. I never asked for a refund because I didn't have the receipt. They couldn't fix and would not exchange because I had no receipt! They could have looked it up on their computer for proof but oh no that would not be the original receipt. Really ticked me off. So I left with a defective float. I can't believe they can't... Read more

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Purchase a home with a pool in 2015. Went to Leslie's Pools in McDonough, Ga for solutions to clear my pool. After 3 visits it appeared they was only trying to sell me extra chemicals I didn't need. Went to another pool store in the areas. I spent half the money and my pool was clear in a week. In 2016 went back to the same Leslie's Pool to see if my experience would be different. It was not. I had the same experience as 2015. Based on both... Read more

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Went to leslies pool supplies an asked for chlorine with a stablizer,got the shock instead,they let me return it,got the right chlorine and some chemicals to kill yellow algae an got $5 off on an in store couldn'tbe be happier

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I recenlty spent over $200 dollars at Leslies following the customer associates advice as I watched them run my green pool water through their mystical test machine. After all the *** I bought, following thier written instructions, a 3 week period, NOTHING they sold me fixed my green pool. I luckily found a $40 dollar HTH program that fixed it over night. The sales associate also told me the Leslies brand shock was better... Read more

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